Table of Contents

Nursing Homes: 
Getting Good Care There

2nd Edition

A Consumer Action Manual Prepared by
The National Citizens' Coalition for Nursing Home Reform

Sarah Greene Burger, Virginia Fraser, 
Sara Hunt and Barbara Frank

Preface

Introduction

Chapter 1: Individualized Care - Anna's Story            

Chapter 2: Cornerstone of Care: Residents' Rights

Chapter 3: Assessment and Care Planning: Receiving Individualized Care. The Resident Assessment Process & Care Planning: An Example

Chapter 4: The Seven Most Common Problems in Care

Chapter 5: Good Care is Restraint-Free - Individual Care for Common Challenges Residents Face

Chapter 6: Advocating for Quality of Life

Chapter 7: Problem Solving: Being Your Own Advocate

Chapter 8: Appendices:

1. Glossary

2. Standard of Nursing Home Care

3. Residents' Rights: A Summary of the Provisions of the 1987 Nursing Home Reform Law

4. "I Want to Tell You About My Mother..."

5. Checklist for Evaluating a Nursing Home

6.  A. Good Care Prevents Poor Outcomes
     B. How Do You Know When Preventive Care Is Needed?
     C. Rehabilitative/Restorative Care to Increase Function

7. State Long-Term Care Ombudsman Programs and State Licensure and Certifications Programs

Index